The AI Helpdesk for Facilities.Zero compromise.

Yes. Heyfixit's AI agents answer maintenance calls, WhatsApp messages, and emails the moment they arrive, ask the questions a good helpdesk operator would ask, and log a complete, correctly prioritised work order in your CMMS or CAFM. Nothing waits in a queue and no call goes unanswered. The agent captures site, asset, and priority details before the caller hangs up, so your team gets a clean ticket instead of a voicemail to sort out later.

Yes. Heyfixit's agents answer calls, WhatsApp messages, and emails around the clock, so requests get logged the moment they come in instead of sitting until morning. Genuine emergencies get escalated to the right person immediately; everything else gets triaged and scheduled for the next business day. That means zero missed calls, not a voicemail box someone has to work through later.

Not on its own. ChatGPT can draft a reply or summarise a message, but it doesn't answer phone calls, log tickets into your CMMS or CAFM, dispatch a contractor, or chase a job until it's done. Running a facilities helpdesk needs those actions connected to your systems and your rules, not just a conversation. Heyfixit is built specifically for that: an AI agent that takes the call and completes the workflow, not a general-purpose chat tool.

No. Heyfixit works on top of your existing CMMS or CAFM, whether that's MRI, Yardi, Planon, Maximo, JobLogic, or ServiceNow, and connects through your ERP where needed. Most teams keep their current stack and let Heyfixit's agents handle the work around it: answering requests, triaging, dispatching, and following up. There's no rip-and-replace project, and you can expand automation gradually as you see results.

Yes, and this is where traditional automation usually falls over. CMMS auto-assignment relies on the request carrying the right fields, and most requests don't, so jobs get routed to the wrong skill or bounce back to a human. Heyfixit's agents fix that at intake: they capture the detail, form a view on the likely cause, then dispatch using your coverage, priority, and roster rules, matching the right contractor or engineer skill. Anything outside the rules goes for human review. The agent also chases acknowledgement afterward, so a job doesn't sit unassigned because nobody checked back.

No. Heyfixit's AI agents sound human, not robotic. You can set the tone and wording so it feels natural and professional, and define what it should never say. The goal is clear, natural communication that feels like talking to a real member of your team, not a script being read out.

Most AI helpdesks stop at answering the phone. The bar should be higher:

Complete requests: does it capture location, impact, and a likely root cause, or just transcribe the call?

De-duplication: can it spot that an issue is already logged and tell the caller on the spot?

Caller awareness: does it adapt to who's calling, without ever asking a tenant to identify an asset?

Control and audit: can you set escalation rules and see every action taken?

Integration: does it write into your CMMS or CAFM, or create another silo?

Heyfixit is built to this bar. The real payoff is staffing: no new hires as volume grows, and no retraining cycle every time someone leaves.